Bonza Airline Industry Insights
Bonza's innovative app-only model is redefining budget air travel in Australia, offering unprecedented convenience and cost savings.
By focusing on mobile-based operations, Bonza minimizes overhead costs and streamlines the flying process, enhancing passenger experience.
- Low-cost operations through app-exclusive services
- Integration with in-flight entertainment and purchases
- Robust support system at physical check-in counters
- Dynamic baggage policy catering to varying passenger needs
Potential Challenges
- The Bonza app is relatively new and has occasional usability issues. Some users report missing a final check-in step, which forces them to use airport counters instead.
- The airline is actively working to improve app functionality and user experience.
Baggage Procedures During Check In
Baggage Allowance: Bonza offers 8kg carry-on luggage included with the basic fare. Checked baggage is not included with the ‘Flight only’ fare but can be added by purchasing upgraded bundles or separate allowance options of 15kg, 23kg, 28kg, or 32kg.
- Checked bags must not exceed a linear dimension (width + height + depth) of 140 cm.
- Self-Service Bag Drop: At airports, after app check-in, passengers can use self-service bag drop stations to deposit checked luggage quickly. Staff are usually available nearby for assistance.
Tips for a Smooth Bonza Check In Experience
- Download and keep the Fly Bonza app updated before your flight. Make sure you have your booking reference ready to access check-in.
- Complete your app check-in well before arriving at the airport to avoid last-minute issues.
- Double-check you complete all check-in steps fully in the app to avoid needing to check in at the counter.
- Arrive at the airport early, especially if you have checked baggage to use the self-service drop or counters.
- If you are not tech-savvy or face issues, seek assistance from Bonza staff (“legends”) onsite who carry tablets and can help with check-in.
Frequently Asked Questions
Can I check in at the airport instead of the app?
Yes, airport check-in is available 90 minutes before flight and closes 40 minutes before departure.
What if I forget to complete app check-in?
You will need to check in at the airport counter.
Is there checked baggage included?
Only if you buy it separately or in upgraded bundles.
How do I get my boarding pass?
The digital boarding pass is available in the app after check-in.
Conclusion
Mastering the bonza check in process through the Fly Bonza app is integral for a smooth, cost-effective flying experience with Bonza, leveraging the convenience of mobile technology while aligning with the airline's low-cost, digital-first model. Proper preparation and awareness of baggage rules and check-in timelines further enhance travel ease with Bonza.
